Current position: Tier 1 Tech Support Specialist

Tier 1 Tech Support Specialist
Urbandale, Iowa
Posted: October 30, 2018

About this position:
Flick Fusion Video Marketing is a pioneering video technology company, and we are looking for a top-notch Tier 1 Tech Support Specialist to help handle support requests. You will be responsible for assisting customers, whether the problem relates to user error, a software bug, or something else entirely. You will also assist other departments including programming and development. We are looking to you to exhibit excellent customer service skills, a willingness to continue learning, and working as part of a growing team. If you are passionate about customer relationships and know how to provide the best customer support – we want you!

What you’ll do:

  • Receive inbound calls for assistance and redirecting calls to various departments as needed.
  • Provide support from email, tickets, and calls.
  • Research customer concerns and provide a resolution or escalate as needed.
  • Assist in UAT/QA of products and features.
  • Perform other duties as deemed necessary by management to support our customers
  • Perform minor administrative tasks such as: scan, print, and copy documentation as needed

What we are looking for:

  • You have strong communication skills with the ability to communicate clearly, concisely, and with a pleasant telephone voice – good enunciation and telephone etiquette.
  • You exhibit exceptional interpersonal skills with a wide range of customers.
  • You have a technical aptitude for performing technical tasks to resolve customer issue.
  • Your ability to work individually or as a member of a team.
  • Generally, you have personal and professional attributes including high ethical and professional standards, honesty, integrity, self-motivation, adaptability and dependability.

We do have some requirements:

  • High School diploma or equivalent.
  • Two plus years’ experience related to customer service.
  • General knowledge of Microsoft Office (Word, Excel, and Outlook)

The stuff you really want to know:

  • This is a full-time position. Monday – Friday 8am-5pm with an hour lunch.
  • No weekends!
  • Casual work environment

Please end your resumes in confidence to: